Just awful customer service! Ordered a value bundle as I was moving house and wanted to make sure I stayed online. Ordered £15 one, received a £10 one, no problem I thought, got on their chat to report it. It took ages, and at the end they wouldn't do anything about it until I activated it. So I activated it and there's nothing on it at all, just a blank sim card. Contacted them again, they said they would refund me by cheque(??). 1 Month on, still nothing. I guess they assume if they wait long enough you'll forget about it. Still on the up side, compared to some of the reviews here I got off lightly!