I will never upgrade my phone through Carphone warehouse again. I thought it would be nice and easy to upgrade my phone online as it advertised how easy it was and next day delivery. I knew what phone and what package I wanted so despite having about 20 phone calls from various numbers all claiming to be from carphone warehouse I felt it would be more secure to order myself online as can't trust anyone on the phone these days. I opted for click and collect from my local branch as new full well i would be at work and not at home to collect and sign for the phone. So even though i had a confirmation on my phone to confirm click and collect, they decided to try and deliver to my home address where I obviously wasn't in.When I contcated Carphone warehouse I was palmed off by the branch,the online customer service number and even the delivery company dpd. Finally spoke to someone after over an hour of calls who said they would change the delivery addresss but i would now need to wait another 3days. To which I then received the confirmation email stating the delivery address had been changed....to my same home address!Still waiitng for someone to change it and actually get my phone! Joke!!!!!!!!!