I generally don't write reviews but I am so frustrated and disappointed at the service I have received from both Samsung and Carphone Warehouse I feel compelled to write this summary of my recent experience. Who knew.... you can buy a Samsung phone from Carphone Warehouse, that is still in its warranty period and they are under no obligation to get it working! Unbelievable I know, but true! My Samsung A40 has an intermittent problem that means it turns itself off for days at a time and nothing can be done to turn it back on, a 'soft reset' occasionally works but generally it is dead, only to spring back to life at some point several days later. It has now been back to Samsung and Carphone warehouse 3 times; it is there at the moment, being repaired for a 4th time. Each time it comes back, after a few hours or sometimes days the problem reappears, it is thoroughly unusable, I have spent to many hours trying to transfer data between this and an old phone and have lost numerous text messages and call log data over the last couple of months. I was under the misapprehension that after the 3rd effort at a repair they would simply give me a refund or just give a new phone that worked... but alas no. I was told by the Curry’s Branch Manager at 'Curry’s Carphone Warehouse' in High Wycombe that I would have to keep sending it back for repair until they repaired it correctly. So I ask him what would happen if they were never able to repair the phone?... in around 6 months my warranty would run out, what would happen then? I was told that I should have taken out insurance, because after the warranty runs out they would not repair it! Just so you fully understand, that means that although my phone wouldn't have been worked for around 9 months, the majority of which time it would have been with the repairers, once my warranty runs out there is nothing I can do... they are under no obligation to actually get my phone working, just go through the process of trying to repair it until my warranty runs out and then there is nothing more than I can do. I am staggered, amazing, shocked, frustrated that this is allowed to happen. What is a warranty actually for? As far as Samsung and Carphone Warehouse are concerned, it means - we don't need to actually get your phone working just go through the steps of trying to repair it until the Warranty runs out', then is nothing the customer can do. Shocking poor service, both Carphone Warehouse and Samsung hold your heads in shame.