My iphone 5 had stopped working after 4 yrs of use, so i went to my local Car Phone Warehouse in Crayford, where my previous phones had come from. After a little wait, as there were two customers ahead of me in the queue, i was warmly greeted by James. His namebadge said hewas the store manager. I explained the problem, and he very quickly knew how to re boot my phone to get it working again. I then asked if i was due for an upgrade, as it was a while since i had changed my phone. 4 years in fact. James found that my tarif with Vodafone was way too high, but i did mention that my phone had run out of space with the music stored on it. He suggested an i phone 6 with 62 mb of memory, wich was at least double of my current phone. The tarif went up by £4 per month, so i agreed to sign up for a two year contract. He patiently transfered by phone sim card and downloaded my directory to my new phone. There was a small amount of £30 to pay towards the new phone. My experience was excellent. The only dowside in the re vamped stores is that there is nowhere to sit down whilst waiting, and a very small counter for the staff to work from. There used to be a much bigger counter when i have been in this store before. Please pass my comments onto James. He was very professional and helpful. Jeff Dixon