Went to Carphone Warehouse and asked for a 30-day rolling contract. I also wanted to buy a new phone to put it in as my old phone (also on a 30-day contract) was far too old and basic...I would then cancel my contract and start afresh with this new one. However, I was given a 24 month contract, despite clearly stating I didn't want to be tied in to one and only wanted a 30-day rolling contract. I called up Carphone Warehouse who said that my contract was indeed for 24 months and I could change it at any store. After going to my local store and being told I had to go back to the store I originally went to, I was asked to wait half-hour before I could see the manager. When I eventually saw him, he said it would be fine and started to cancel the contract. Suddenly, he and 2 other members of staff had a "chat" in the back-room (I could see this from where I was sat) and all of a sudden, the transaction was "declined" on the computer. This would mean I could not buy a new 30-day contract with them as I was not (as one of the female staff said) "TRUSTWORTHY"!! She then started to argue the odds that I keep my old contract and just buy a new phone...by which time I said it was none of her business why I want to purchase a new sim and number. It was then made obvious after getting a refund that I would not be sold a new sim and the 2 female staff walked off. I will never ever spend another penny in this "INDEPENDENT" mobile phone store again. ABSOLUTELY SHOCKING MANNERS AND SERVICE.