Ordered a phone online with ID mobile and a google pixel 6. The phone arrived in time but the coverage was appalling despite reassurance to the contrary. Tried to return as in 14 day cooling off period - Would not accept return in store despite website stating that it can be returned in store. I was told I could not cancel contract within 5 days - So really it is a 6 - 14 day return then isn't it? I called customer services and clearly cancelled - Asked for confirmation email - Not received. Sent address from unknown email where to send £600 phone - Then I have to send proof of postage to ANOTHER address to get postage refunded. I am really not convinced this refund will arrive! Hard to find an email address for them anywhere to document conversations in writing. Was given address to send phone back to - Told I have to use Royal Mail despite earlier suggestions that DPD could be used. Just a total mess. Really bad feelings about this outfit and the direction it is taking. Avoid at all costs.