Would be nice to actually get through to a member of the customer service team, have been trying the customer service number for days. Average time it takes you to get to a call is 40 minutes 😲 I was on hold on Monday for over 1 hour and I gave up. Yesterday I spoke to a colleague who promised to called me back and she didn't. After another 40 minute wait in the Queue I got put on the call to someone who cannot help me as she only started last week Tuesday with no training and doesn't know how to work the systems. Left my previous network provider for an early termination of £150 to join a new contract on the Samsung S22 and due to a faulty phone which is in the process of being exchanged. Delivery date was confirmed, gone to collect & been told its still in fulfilment. I am now left with paying for a contract on a phone I don't have & I have not been given a date to collect my new phone. The worst customer service experience ever. I use to work for Carphone Warehouse and I cannot believe how bad the customer service has gone.