Worst service I have ever known from a phone company, have phoned six times regarding a repair, their phone system itself is useless, you cannot hear what the person is saying, was supposed to have a password when visiting the shop to access online docs, that didn't happen, it appears that nobody in customer services knows what they are doing. Eventually got through to the repairs section, each time I was told repair is on the bench but in a queue, web site never updated, this company should cease trading, they haven't got a clue, never buy anything from them, do so at your own peril !!