Just got back from the Leckwith store in cardiff, That is the last time i ever use carephonewarehouse. Worst customer service i have ever experienced, i only wanted to buy a phone as advertised on there website and all the sales Woman wanted to do was sell me waranty & top ups. also even though the phone was 24.99, she said i had to pay an extra £20 for a top up. i didnt need a top up & ive since learned that i could have had the phone for 24.99 as advertised and that she was liying to me. When i rang customer services to make a complaint, they just kept on hanging up on me, OMG What a cowboy outfit they are. im telling everyone i know.