hone was sent off repairs on 15/12/15 Still hasn't come back Been to the branch 3 times.. First time on a Monday 2 weeks ago. ..was told will be be back by that Friday Went on the Friday - no phone, was told someone would contact me that evening after delivery with an update....no phone call Went again 2 days ago..still no phone. Staff exceptionally rude and dismissive. ..manager including who said will call me that night.....no phone call. Rang customer service that night to make a complaint. ...was told the regional manager would contact me....no contact.