Maybe this isn't the right place to complain but all my calls & emails (not even an Automated Response to emails) have fell on deaf ears, so I'm a very frustrated customer. My online order was cancelled due to product "out of stock" (15th Dec 2015) a refund of £299.99 was to be paid to my credit card within 14 days. 3 times I've had this conversation (3 x 14 = 6 wks) & still NO REFUND, I was even promised a miserly £15 for poor service (yes you do admit that). Now several emails, 3 false promises & an unmeasurable amount of dissatisfaction later I am still hitting "brick walls". Never again will I use Carphone Warehouse to purchase a Handset, thank goodness It's not a 24 month contract!!