In the past the carphone warehouse trimmed my sim card to fit a new phone. Today I went in the member of staff I spoke to was unfriendly and unhelpful. At first i was told they do not trim sims. I asked are sure? The man changed his mind and said it will cost 4.99. The last time I did not need to pay anything. I asked again are you sure? This time I was told 'i have worked here for 10 years. We always charge'. I replied sharing my past experience. To this he changed his mind again. 'Its free for customers'. I told him I was and I purchased the phone a few weeks back. He then asked for my details. I gave them and he searched the computer system. He then cut the sim and said you should have been charged last time. A very frustrating experience with a rude and unhelpful memeber of staff. Customer aftercare lacking. Would not recommend shop to a friend and would definately not return to that store.