I went to Carphone Warehouse, as I do every time I come up for renewal. I have a regular store I go to in Norwich as it's easily accessible for parking and the staff are friendly....until I met the manager. The way the manager spoke to members of staff is completely unacceptable. I have been a manager for 17 years and I would never speak to anyone in that manner. They were told to 'shut up' and I presume a new staff member needed assistance whilst dealing with me and he was told to 'get on with it' as the manager sat down on his computer. I eventually left and apologised to the young boy. Poor management and I feel sorry for their staff members, especially if all of their stores are similar. More training is provided and I just want to say a big well done to the staff members who work below him, I've heard Carphone Warehouse has a high turnover and now I can see why. Awful company and I don't want to support such misconduct, I would rather pay more going to a O2 store and pay for parking in the city centre where I am sure their staff are treated with respect.