I've had mixed service and phones. I bought a Windows Lucia from them for work and on their own ID network. It's been terrible, I can't reply to emails as the cursor jumps all over the place, the network coverage isn't good in rural Devon nor in my house in central Plymouth. I want to return the phone as its not fit for purpose. Told in shop have to deal with head office so I will do that. On the plus side when I asked for a decent phone for work in the store in George St Plymouth the service was excellent. I have an iPhone 5 with Vodafone and very pleased. If head office do something about my Windows phone or the termination I will be even more pleased. So try George St and go by their recommends.