My Samsung persistently cut me off mid-phone call, but it took 3 visits to Carphone Warehouse (Penrith) before they agreed to send it off for repair. I was given a temporary phone which only allowed emergency numbers & wouldn't send or receive texts. All of the staff I have dealt with have been unhelpful, even sullen, and act as though the customer is at fault. My previous experience with CPW in Liverpool was better, so I think this is a case of poor customer relations training.
9 years ago
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