Repair/Replacement Service. While I cannot fault the staff in he shop in Hertford, the people who carry out the repairs are absolutely useless. The first time my S6 Edge Plus went in I was told that as I was the first time it would be repaired. If it happens twice it would be replaced. Yep second time it was repaired. The phone wasn't charging, the screen flickers, VR keeps trying to install. For the second time they replaced the USB port, replaced the screen and wireless charging and fast charge still don't work. This is my main phone, I dont have a work phone so actually need to use it. Am extremely disappointed with the service that Carphone Warehouse provide on the repair side of things and will never get another phone from them. Have recycled the phone now and brought something else instead. Very disappointed what with paying for a phone that is not up to the job!! If and when, CPW contact you to talk to their dedicated customer service team, do not bother wasting your time! If you leave negative feeedback, they don't like this and will never contact you. They cannot handle negative feedback. So crap service + negative feedback = Overall poor consumer experience!!! Good luck all! You have been warned - wait til your device goes wrong!