To give one star is generous. Tried two stores, just in case the staff in Crayford (who were only interested in helping those under 25, female, etc) were an anomalies but sadly not, Bluewater staff lacked integrity and common sense. Told them exactly what I wanted, they said they could help. However after giving details over 15 mins (including bank details!) was told that giving £199 upfront was great deal as I didn't need to worry about a delivery and they gave enhanced pay back for old iPhone (which was a clear lie)?! Incredulous that thheu would think I was that stupid. Went online and got iPhone 7, no cost, no increase in monthly cost. Carphone Warehouse have had their day and are a joke.