Where do we start - I phone 7 ordered for sons birthday guaranteed delivery Monday 19/9, then due to unforseen circustances would be today Tues 20/9 no emails no texts so rang them to establish they dont even have any stock of these phones and not to expect a delivery until 23/9 at earliest even though website states that they have in stock and can guarantee next day delivery. FALSE ADVERTISING!!!! - upgrade fee of £100 been taken from my account though. Nice birthday present for the son - NOTHING TO OPEN! Customer services useless and just keep lying. Awaiting call back from complaints department.