I received a new phone within 1 month the screen would not open. Try contacting them and placed on hold all the time is annoying. Also they suggest you go to currys and speak to them. They won't entertain on line buys from carphone warehouse. They have said they will collect them phone by dad Who delivered the phone. But now they are saying asjitnis a public place that they might not collect. They take the money quick but trying to find someone to help non existent. Currys say they don't hold details of money line purchases so why do the company tell you to contact curry. Who are miles off the beaten track in industrial parks. So again I must go through the process again.