I was sent a text as my contract was ending to ring for a deal. I rang them and they offered my the phone I wanted for the price I wanted to pay and it would be delivered the next day today (31.12.16). I got confirmation that the phone would be delivered between 12.30 and 1.30 so I have been waiting half the day for it. I then got a text that the phone could not be delivered as I was not in. I phoned the delivery company and they said they couldn't find the address even though they had the post code by Carphone Warehouse hadn't given them the full address. I have phoned them three times as the delivery company won't delivery the phone again until Carphone Warehouse confirms the address to them. I have been told now by Carphone Warehouse that I have to go in store on Tuesday and confirm my address with them. I have been a customer with them for many years, they have already taken money out of my account but I still have no idea when I will get the phone. Never use them again.