Ordered a phone online, only to then receive an email saying there was an unknown issue. Called up Carphone Warehouse's customer services and spoke to Peter, he was so lovely! Very clear and patient when telling me the best deals, felt like all the advice he gave me was genuine, and with my best interests at heart. Sorted out my problem with no issue at all. Everything has been resolved and I got a better deal than I started with - very happy! Feel like sometimes we only review things when they are negative, so wanted to put in a positive word for Peter from the customer service team - you're doing a great job!!