Service in shop was good when I purchased phone. But am still waiting for phone to be connected after nearly 72 hour. I have been in another shop since have rung head office that past the buck and criticise 02 telling me they would not know about the state of my contract and 02 slatted car phone warehouse. I'm still waiting to be connected Ithought the customer should be treated with respect how stupid of me. I will be taking phone and cancelling contract if not sorted as I am getting fed up of having a new phone with no service back in the shop tomorrow .now thinking why I did I go back to car phone warehouse to upgrade as they r treating me like an idiot on the phone. Suggest u train helpline staff better.