I took my phone to the carphone, leeds for screen replacement. A week later when I went there to collect the phone, the back cover was broken and wasn't latching properly. The repair attendant who had no idea what professionalism and customer service is (I don't know who is worse between him and Trum) told me there was nothing he could do about it. Equally bad, the phone wasn't checked to know the state of the repair because according to him, the battery failed to respond. It is strange that in the 21st centrury, an organisation couldn't send a text or email to its client to report challenges with services to be provided. And I ended up parting with 120pounds for this disservice.