I ordered a phone on-line,to get sent to my local store.It was two days late (as they said it would be 48 hours), when i went to the store i suggested i get a discount on a phone case for the delay the manager was very angry and said she could do no such thing. when i said i thought this service would free up my time and i could of got it quicker if i had gone into store, she stated "why didn't you do that?" and that the phone should be here the next day and i will get a phone call when it gets here and to stop coming in until i get the phone call. a week went pass and i did not get a phone call. so i rang customer service to track myphone the advisour stated that it was in the store the very day i was in, when i told her about what happened she stated "don't use that store in future". i now have to go in store (which i don't want to do) and collect the phone, i just hope they are friendly this time around, a truly awful experience