The staff were very, and I mean very lacking in customer service skills. Most of the time, they were either chatting to their co-workers about their latest night out or flat out shoving deals and nonsense down my throat. However, this doesn't even come close the horrible experience that I had last week at one of their branches... I came in one day, with an issue with my iPhone 6S that I had recently purchased online at their store. It was frozen and simply wouldn't respond to anything (which is very weird, considering the fact that iPhones usually are never prone to such problems ever!). So there I am, in the dead, empty store, wanting a refund for my broken phone... and was told simply to fuck off to another store! Fortunately, the manager intervened and fired the dickhead Jamel, but the situation is still ongoing, and I'm still £480 out of pocket!