Went into the Bristol Avonmeads branch with a non-responsive phone, at about 18:45, ( the shop closes at 19:00). I didn't hold out much hope, it was really just a last resort, as I don't even have a contract with them. However, Stacey, the branch manager, I believe, was so helpful and patient, she worked on it for about half an hour, 15 minutes past closing time and actually solved the problem. What fantastic service, it's a shame not everyone else has this level of care and commitment to society. Thank you Stacey, you're a real star! You've restored my faith in humanity!