Carphone warehouse has lousy customer service and sales staff miss sell products. I was sold an expensive screen protector (ZAGG). It was supposedly replaced for life. Apparently NOT! I was told all I'd to do was Register my details online, and I'd automatically be able to get a replacement screen when I needed one, well! It was impossible to get a replacement online so I went into the branch I got it from initially (Oxford Circus). After explaining what had happened, it was replaced. The second time I went in, I was told that the girl who served me had not done the right thing. And that I was not eligible for a replacement so on and so forth. Basically I'd to buy a new screen protector. I didn't! I went into another branch (Charlton) to get a phone as a gift. The staff were busy talking to each other, I had to ask for help. I was obviously a huge inconvenience. Through the entire transaction the member of staff serving me and his colleague had an personal conversation. Then I went to the Liverpool Street branch for a back up charger. It cost me £9.99. It basically worked ONCE. I tried all sorts of cables and sockets. Finally I went into the store to complain, only to be told that nothing could be done! Customer service sucks at Carphone.