The staff were friendly however misleading and unhelpful. I went in as my screen was not rebooting and staying on the white screen with apple logo then going off again. I was told my phone (which was due an upgrade) could not be fixed or if I tried would cost a lot and be a lot of hassle even with insurance. The staff looked at my phone for no more than a minute before bringing out another staff member with an iPad to open a new contact with a £249 upfront charge for the iPhone 8 and £42 thereafter. Upon feeling bombarded I left to gather my thoughts after witnessing another customer being told there phone would no longer work due to another reason and went across to I Lab! One hour later and at a cost of £9.99 my phone was back and as good as new!!!!! I was planning on upgrading with Car phone warehouse for myself and husband but after numerous annoying calls for upgrades and the experience yesterday I certainly will not.