The customer service I have received from this company is borderline farcical. A phone sold by this company was tested by Apple who stated in writing that it was “dead”, we returned it to Carphone Warehouse where it was purchased and they sent it off to their repair team. A week later I was advised by text that the phone would be back within 48 hours at the store. I took time off work after this period to visit the store only to be advised that the phone had not been returned. The store at the Harlequin in Watford attempted to contact their repair department but they were unable to track the phone. I’m now waiting for someone to contact me but this seems unlikely with the level of chaos I’m experiencing. I have now made countless attempts to speak to the customer relations team and repair team with no success, unbelievable inefficiency!The message is clear for me...never use this company again.