I've just been to the store at Warwickshire Retail Park at Binley in Coventry , I'm not the best when it comes to even get the back off my phone. The manager there helped me out and the service was excellent. I've always bought my phones from Carphone warehouse simply because I know I can go in and ask for assistance, online is fine until you need advice and practical assistance Anyway while I was there I found out that I can save money on my broadband and a new contract on my mobile when these come to an end. You'll be seeing me again in the near future. thanks again for your help