I ordered on line a data sim on 24-01-18 and received an order acknowledgement with expected delivery 04-02-18 (my request). The acknowledgement stated if there was a problem they would get in touch by email or phone. on the 26-01-18 I decided to take a contract telephone out with them so I phoned an explained I had an order already in the system. No problem I was told, "we can do the credit check for both over the telephone". This was successful and I paid the initial payment. I requested the phone be delivered on 05-02-18. The 4th arrives I phoned to say I was still waiting for the despatch email. After 40 minutes and 4 different customer service reps. I was eventually told that the order had been cancelled by their fraud department. They could / would not tell me why, but I was then told by a very obnoxious individual who constantly talk over me, that I had to take ID to the local Carphone Warehouse store, but I would not be able to have the current deal I signed up for which expired on 31-01-18 and in any case the online deals are not available instore! I asked where was the local store and I was given my home address! (My nearest store is over 30 miles round trip). I was then also told that the account is locked and I would not be able to purchase anything in the local store! They refunded what I had paid. I asked to speak to a Manager to make a complaint and had to request a call back within 48 hours. Needless to say no call back ever received!! ALL IN ALL the customer service is non existing and at best appalling. I would advise you take your custom elsewhere and DEFINITLEY NOT to CARPHONE WAREHOUSE