One star Is too many for the service received. My phone developed a fault after two and a half months. Sent for repair. Got lost on route. Receive message stating my phone is repaired and can be collected. My phone was a Nokia 5 in copper. Apparently could not be repaired. A replacement was sent, a refurbished Nokia 5 in black. Not happy as wanted a copper one and felt a new phone should be given. Said this in store. Told I would have to speak to repairs. Repairs say only ever send out refurbished phones to replace unrepairable phones. Said I wanted like for like and t old to speak to store manager. No copper phones available. Got home phoned earphone warehouse online asked if Nokia 5 sim free in copper in stock. Yes it is. Can't give me one. Put through to insurance, they escalated my concerns. Said they couldn't give me a copper phone as none in stock. Must have sold the last one whilst speaking to them!! Putting £10 for me to spend in carphone warehouse for my inconvenience.( will not be purchasing from here again) BE AWARE IF YOUR PHONE IS NOT REPAIRABLE YOU WILL ONLY GET A REFURBISHED PHONE BACK