In a word -attitude. I saw a deal, went to the Southport store that was empty bar 3 employees. Clearly it was inconvenient to help me. I was happy to buy a new phone but kept being told the deal I had a picture of on my phone didn’t exist. Ok - I can accept that it changed since midnight. But the attitude was APPALLING. I NEVER write reviews and always remain polite but I just ended up walking out the shop. Well I’m sorry that I was an inconvenience and I humbly beg your forgiveness for interrupting your day. You are clearly above someone like me who wanted to spend a lot of money on a phone. Oh - and pay your wages. Hmmmmm.