Purchased an inexpensive and easy to use phone with a £10 call credit included from the website. User is an elderly relative in hospital. Call credit could not be activated so for speed, visited a shop expecting quick and hassle free experience to get it working; WRONG! Waited 20 minutes to be served, 15 minutes and 3 assistants all having a go and faffing around, no joy. Left the phone and went for lunch explaining the outcome I wanted - a working phone with £10 call credit. It happened, but what a poor experience, will think twice before using CPW again.