Went into Solihull Branch on the 7/4/18 due to phone stopped working. The team was rude and unwilling to help when my iPhone was broken, I had been to the apple store a few minutes before and had a report about the hardware fault, the staff didn't even bother to ask if I had insurance/cover, they just said tough luck it will cost £300 to repair and when my father asked about the consumer law the staff laughed in his face and said it didn't matter as it will still cost me. They would not listen about the fault and only cared about trying to sell me a new contract that was inappropriate to what I need or hand over money to repair the phone, the way the staff acted they might as well have stuck their fingers up at us, as that was the attitude we got. We will never shop in the Solihull branch again and very disappointed that this will be the end of a number of loyal years with Carphone Warehouse. Due to the poor service we received.