When I attempted to get a Motorola phone fixed under warranty, they informed me it would have to go back to Motorola. They said they'd send it. However, instead of sending it to Motorola, it was sent to their 'in house' repair facility, and then came back unfixed, wasting a week of our time and a week of remaining warranty. They did offer a loan unit, but it was close on impossible to use. Even their own 'expert' staff had trouble. When we sent the phone back to Motorola, it was returned very quickly and efficiently, and is now fine, but no thanks to CPW!
7 years ago
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