Absolutely appalling. Went into two of the stores in Birmingham city centre to purchase a Samsung S8 phone but the service was so bad in both of the stores that I left without it. The staff couldn't be bothered to engage in any form of conversation and when I asked to have a look at the phone to make sure I was happy with it, rather than get me a display model, one of the workers handed me her phone instead (which had a bulky case around it, thus preventing me from getting an accurate look or feel of the phone). Absolutely ridiculous. I'll now be taking my £500 and purchasing my phone from a store which can actually be bothered to deal with it's customers.