Poor service is an understatement. Carphone promotion for Note 9, was an extra £200 on top of your trade in value (on eligible phones). I traded in Samsung Note 8 (using online form), perfect condition. I did not receive any contact from Carphone Warehouse about my Trade in and did not receive quoted payment by due date, as per their terms and condition. I had to do all the chasing and I eventually discovered that they gave me an adjusted trade in value of £50! This is £300 less than I should be getting for a working Note 8. Even a non-working Note 8 is worth around £150. After calling them and escalating my query/complaint, they now claim that the phone I traded in was an old Note 4! W T F So, they've taken my Note 8, which is less than a year old and have pulled a scam to swap it for a Note 4! As a gesture of goodwill, they are offering to send me the Note 4. Surely, I can report this to the police? The have practically stolen my phone. UNACCEPTABLE service and experience. Stay away from these Carphone CLOWNS!!!!