3 weeks and still waiting for the money for my trade in phone and pre order discount. Paid £1095 for the note 9 as I expected £465 back. I have had to keep ringing them and voicing my concern. They have since told me the value of my old phone is less and offered less money. I have had to prove the value I was offered with screen shots I had taken. I had a feeling the would try and pull a fast 1. Still not received the money still not had any confirmation or response. ALSO! The trade in confirmation screen and mail they send has no record of value or reference so make sure you take photos and screen shots. (Or don't use them) your only proof is the barcode on the very thin mail packet) almost like they want it to break!