As others have said, I ordered my phone using their "Next day delivery including weekends" on a Thursday selecting Friday as my delivery day. I hear nothing until Saturday morning that it's going to be delivered on Monday! When I asked Customer service about this, it's because "Saturdays have an extra charge". Add to this that their 'enhanced trade in price' wasn't applied leaving me £80 out of pocket and I'll happy tell everyone to avoid them like the plague. Customer service is atrocious, after an hour talking to the agent (quite often with 5 mins in between responses, on their end) they told me they couldn't help me and that I should ring the helpline. Not that the helpline could help either... Please, do yourself a favour and go else where - anywhere!