Someone took a broadband contract in my name from their Merry Hill shopping centre branch. I contacted Action Fraud and got a crime reference number. Called Carphone warehouse customer service to cancel whatever was in my name and to give them the crime reference number. After being bounced around departments and on hold for over 1 hour I got told they cannot access the system to confirm it's cancelled. Every day for the last 3 days I've been calling and same thing repeats. They transfer me to different departments, give me other numbers to call and still no one can confirm whatever was taken on my name is actually cancelled. I've never even visited their branch in Merry Hill. Never even bought a thing from Carphone warehouse in general! Extremely poor customer service and no one seems to have access to that system. How has someone taken a contract in my name without ID or proof of address?