I was sold an upgrade but saw later on their website there was a cheaper one which wasn’t offered to me. I’ve raised a sales complaint more than theee times waited three weeks and still haven’t had a conversation with someone in the UK. They don’t have a complaints team. They have call centres abroad and agents are heavily scripted so I can’t get beyond their fake apologies. Staff have lied to me, it shouldn’t surprise me. Having worked in the complaints industry in call centres at CEO level, I am surprised carphkne warehouse/mobiles.co.uk are still in business!