Carphone Warehouse calls me on Thursday to discuss my upgrade that is due, I went through all procedures and ordered an iPhone XR, all terms and conditions read out to me and all was confirmed that I will receive my phone on Saturday the 2nd December, forgetting to add I gave my bank card details over the phone to purchase a screen protector and case with it, nothing came, I called them on Monday at 12.10, waited 25 mins to be answered, apparently my purchase wasn’t processed and they don’t know why, I was passed around several times to different departments, at 13.05 I was ensured I will get a call back within next two hours, since then I have had no call about my upgrade or anything as of yet, they tried to offer me a package which was 100 quid up front for the phone which I was told there was no upfront cost! I’m going to Carphone Warehouse in Croydon tomorrow to raise hell! I already feel sorry for the poor soul who is going to have to deal with me! Absolute farcical company and will not ever again purchase anything from this joke company!