I'm not going to say that everything was wonderful and everything in the garden smelt beautiful but I will be honest. I changed my landline contract and after a couple of days descovered problems. My husband has particular problems and I needed to keep call barring so I could keep him safe. Connor the staff member took an emotional angry wreck spent almost 1.5 hrs sorting things with the new company and gave me everything I needed and asked for. Shrewsbury store bent over backwards and although every company has problems it's how they deal with it that's the key. I am going to bed in alot better emotional place because of Connor. Thanks guys