Absolutely shocking! customer services that are obviously trained in a different country and by a foreign robot. A disgraceful policy for returns bought in store. My wife bought a phone for my birthday the same day I treated myself. They refused to take the phone back stating its our policy I asked what about your customer service ? I had the phone 2 days all boxed and untouched they flatly refused the fact I had two phones and obviously went with the gift from my wife. Customer services answer if your are not happy with our T and C's go to trading standards !!!! unbelievable. I am stuck for words they need striking off!