Visited 3 stores in Nottingham, staff knowledge very poor when asking a simple question does the phone have a magnetic compass was constantly being told yes it has a GPS which is not a magnetic compass, other staff pointed me to a 3rd party review website which was fine so I asked to purchase phone and try in shop immediately as the website they directed me to stated the phone had a magnetic compass chip I stated if it didn’t work I would require a refund, their reply was we do not accept 3rd party reviews so what was the point, I was told if it didn’t work I could purchase an alternative phone but could not have a refund even though I never left the store, I ended up purchasing from an online retailer with a money back guarantee, is it any wonder the high street is dying
6 years ago
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