Sent a phone iff for Trade-In with the promise of Money paid within 3 days of receiving the phone. 1 week has passed, they have my phone, and no money has been paid. I phoned the call centre, and they say they have "system problems" and once the system is working again, they will pass a message over to the trade in team, So basically I am being fobbed off. Luckily I sent the phone tracked and can prove they have it, as they have not even acknowledged receipt of the phone. I won't be buying from carphone warehouse again.
6 years ago
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