I wasn't sure about a phone and the only reason i bought it was because i was told i could chamge it if i changed my mind. only for me to be told later i cannot do that. i was sold the phone without actually knowing what it was like. the quality of the phone is too poor for a smart phone (lg l20) and now im stuck with it because they told me one thing and their policy said something different. DO NOT FALL FOR THEIR GEEK SQUAD RUBBISH!! ITS ALL FAKE.. WHATEVER THEY SAY IS ALL A LIE. ALWAYS ASK FOR WHERE IT IS WRITTEN BEFORE YOU SIGN!! Trading standards should investigate