Tragic experience, will not be using again. Ordered two payg handsets, to find they'd messed up the order, but taken my money. Called them up to trace, they said no records were in the system, luckily they had sent me a confirmation email, so I could send it straight back. I asked for my items to be sent out, and with a confirmation email, after the phone lines closed. it stated an extra £20 had been debited from my account without authorisation, this is payg not contract. I am currently tracing my money and if they refuse, I will have them arrested for theft, taking them to trading standards and tv watchdog, I'm sick of theses companies robbing the innocent consumer. Avoid there online site at all cost.