The screen on a two week old phone (Samsung A40) stopped working during a time lapse video recording. Took it to store for a replacement (having checked stock was available). After waiting 25 minutes to be served as only one member of staff in store I was told I was lying and the phone had been dropped. After 30 minutes of repeatedly being told the phone has been damaged and wasn’t faulty, I tried to buy another (to take up the fault with Samsung and as my daughter needs a phone for travelling) but no stock available in store!!! Ordered a new one online before 9pm for next day delivery which is now not being delivered until tomorrow. Useless service all round. Not at all impressed. I will not be using CPW again, absolutely terrible attitude to customers.